Friday, February 26, 2010

Customer service at Riteaid

Yesterday at Riteaid I had an issue with poor customer service. In fact I ended up leaving the store without making a purchase. The cashier asked her supervisor about one of the coupons I was using and the supervisor decided that she was not going to allow me to use a legitimate coupon. Instead of causing a fuss I simply wrote a letter to customer service about the situation. I honestly figured that I would never hear back from anyone. But to my dismay I was emailed this morning and the Store Manager of the location that I had an issue with called me back tonight. I just have to say that is Fantastic customer service. Thank you Riteaid!

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